Effective Date: 1 May 2025
Service Provider: The Aerobic Group, LLC, support@theaerobicgroup.com

1. Introduction

Welcome to The Aerobic Group, LLC ("Company," "we," "our," "us"). These Terms and Conditions ("Terms") govern your use of our online run coaching services ("Services"). By signing up, accessing, or using our Services, you agree to be bound by these Terms.

If you do not agree, please do not use the Services.

2. Services Overview

We offer personalized online run coaching, training plans, and wellness guidance delivered through social media, email, deliverable PDF, phone, and website portal. Our Services are intended to support and guide your running and wellness goals but are not a substitute for medical advice.

3. Eligibility

You must be at least 18 years old to use our Services. By using the Services, you represent and warrant that you meet these requirements.

4. Health Disclaimer

• You understand that participating in physical activities carries inherent risks, including injury, illness, and in rare cases, death.

• By using our Services, you affirm that you have consulted with a qualified healthcare provider and are physically capable of participating in a running and exercise program.

• Our coaches are not licensed medical providers and do not diagnose or treat medical conditions.

5. User Responsibilities

You agree to:

• Provide accurate, up-to-date personal and health information.

• Follow coaching advice to the best of your ability while listening to your own body.

• Immediately stop exercising and consult a healthcare professional if you experience pain, faintness, or other concerning symptoms.

6. Communication Expectations

Clear communication between you and your run coach is essential to a successful coaching relationship.
By using our Services, you agree to the following communication guidelines:

• Custom Coaching Clients: If you are enrolled in a "Custom" coaching plan, you are entitled to one (1) 60-minute phone call with your assigned run coach per calendar month.

• Phone calls must be scheduled at least 48 hours in advance using our designated calendar scheduling app. Scheduling links and instructions will be provided upon starting Services.

• Outside of scheduled calls, you may contact your coach via text message or email as needed.

• Coaches will make every effort to respond to messages within 24 hours, excluding weekends and holidays.

• Please keep messages professional, respectful, and as brief as reasonably possible to allow for efficient communication.

• Abuse of communication channels (e.g., excessive messaging, inappropriate language) may result in termination of Services at our discretion.

7. Payment and Refund Policy

• Pricing for Services is outlined on our website or provided individually.

• All payments are due in advance unless otherwise stated.

• Refunds, if any, are granted at the sole discretion of The Aerobic Group, LLC, and typically are not provided once Services have commenced.

8. Cancellations and Rescheduling

• You may cancel your subscription or coaching plan according to the cancellation policy stated at signup.

9. Intellectual Property

All content provided through the Services, including but not limited to training plans, videos, articles, and logos, are owned by The Aerobic Group, LLC and protected by intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, The Aerobic Group, LLC disclaims all liability for any injuries, losses, or damages arising from your participation in the Services.
Our total liability shall not exceed the total amount paid by you for the Services.

11. Indemnification

You agree to indemnify, defend, and hold harmless The Aerobic Group, LLC, and its coaches, employees, and affiliates from and against any claims, liabilities, damages, and expenses arising out of your use of the Services or violation of these Terms.

12. Modifications

We may modify these Terms at any time. Changes will be posted on our website and will take effect immediately upon posting. Your continued use of the Services after changes are posted constitutes your acceptance of the new Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Washington, without regard to conflict of law principles.

14. Contact Information

If you have any questions about these Terms, please contact us at:
support@theaerobicgroup.com